Technician – IT Support (Level 1 and Level 2)

Your Role

In this position, you will provide user support (Level 1 and Level 2) for our local and remote teams in Canada, the United States, and Belgium. You will work on a variety of projects, both small and large, demonstrating autonomy, creativity, and a strong sense of initiative.

Responsibilities

• Provide technical support to local and remote users (Level 1 and Level 2)
• Install and configure workstations
• Manage user accounts in Active Directory
• Troubleshoot and maintain network components
• Administer network infrastructure
• Install, configure, and ensure the proper operation of equipment such as computers, tablets, printers, IP telephony, cell phones, and other electronic devices

Profile Sought

• DEC in Computer Science or equivalent experience
• Minimum of 2 years of experience in a similar role
• Bilingual in French and English (spoken and written)
• Strong verbal and written communication skills
• Excellent problem-solving abilities
• Knowledge of Windows 10 and Windows Server 2016
• Proficiency in Microsoft 365
• Basic knowledge of IP telephony
• Basic understanding of virtualization with VMware
• RTM certification, an asset

Special Conditions

• On-call rotation: You must be available to work on-call for 2 weeks every 6 weeks to respond to emergency situations, ensuring uninterrupted production in our plants.
• Travel: This position may require occasional travel to the U.S.
• Monthly Work Schedule
  • 2 weeks: 3 days in the office, 2 days remote
  • 2 weeks: 2 days in the office, 3 days remote